Platform One Five

Reviews of Platform One Five

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  Dee Mortley Added January 23, 2018

  ★ ☆ ☆ ☆ ☆
  Very disappointed.
  Ordered our meals and paid upfront at counter. Waitress then came out and asked if one of us had ordered the Pablo burger, and then told us they didn't have any. So hubby had to switch to the steak sandwich. Our meals came out and I looked at mine and it wasn't anything like what I ordered. Went up and checked the menu, I had been given the popcorn chicken burger when I had ordered the 'shredder' which is a shredded chicken open sandwich with their coleslaw. The waitress went out the back and came back saying 'no you were told there was no shredders.' I said 'no we were told there was no Pablo's, and my husband had to choose something else. I was given the option to have something else made but nothing else really appealed, and of course I'd be eating after my husband as his was already served. What I would like to know, is if they knew when I ordered that there was no shredder, who decided what I was to have for lunch? The waitress even called my burger a shredder when she put it in front of me. The kitchen docket would have said shredder, nobody came out and told me there wasn't any nor asked me for an alternative.. Who decided what I was having for lunch as it certainly wasn't me in the end. Atrocious lack of communication between the front of house and back of house staff. As a side note, while hubby and I were sharing his sandwich (which was very nice,) the waitress was sweeping around the floor right near us with a big broom. No one had been sitting at those tables so surely the sweeping could have waited until we had left? Very strange.
  As a positive they did agree to refund my lunch (what I ordered cost more than what they had decided to substitute with anyway.) We asked to speak to the chef and were told he had clocked off and left and it wasn't the apprentice who had cooked our meal.
  We are still curious whether hubby was overcharged, as what he ordered and had to pay for upfront, then wasn't available and he had to change to something else. What was the price difference there? He ended up with a lunchtime special that we think was less than what we paid for. This occurred to us after and the menu online does not match the one in the restraurant.
  Overall a disappointing and awkward experience.

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